Testimonials
“Digital Design have been very responsive in providing remote support, even to our key remote staff located in different time zones!”
- A.H Guildford
IT Support Services

Full IT Support (FIS):

Ideal for businesses who have no in-house IT support, FIS gives the customer peace of mind during office hours. Support is provided from 8am to 6pm with a guaranteed 1 hour response, users request remote assistance for their business needs when a problem arises. FIS provides telephone support and remote access for a fixed cost monthly subscription. Onsite support is charged at a discounted rate when required. FIS includes daily monitoring of server(s) in scope of the agreement.

Shared IT Support (SIS):

Ideal for businesses who do have in-house IT support, but require additional or higher level of expertise. SIS gives the customer peace of mind during office hours. Support from 8am to 6pm with a guaranteed 1 hour response, users request remote assistance for their business needs when a problem arises. SIS provides telephone support, remote access support and remote administration assistance for a fixed cost monthly subscription. Onsite support is charged at a discounted rate when required.

Ad-hoc IT Support (AIS):

Designed around the businesses that required support but on an ad-hoc basis. AIS gives the customer complete peace of mind during office hours. Support from 8am to 6pm, users request remote assistance for their business needs when a problem arises. Businesses can purchase vouchers annually and can be used when required. AIS provides telephone support, remote access support, remote / onsite administration and onsite assistance. AIS is ideal for companies that have IT staff, but relies on IT technology to satisfy their everyday needs and may require expert assistance on an adhoc basis.

Do you have IT issues and don't have any IT support agreement with us ?

No problem. We offer a quick response for all new clients. Call 0844 332 0916 for any immediate IT issues. We offer a 1 hour remote response to any workstation, server or network that is currently experiencing problems and is grinding your business to a halt!

For further information on any of the above services please call the sales team on 0844 332 0916